Jollies Commercial Furniture – Refunds & Returns
We are committed to providing quality products. Mistakes can happen and should you receive goods that are faulty or damaged then we will of course repair or replace the item. Please email us within 3 days of receipt with a description of the fault/damage along with images if possible
In the case of damaged goods or an incorrect order being received we will take all necessary steps to supply you with the correct products as soon as possible however we do not offer any further discounts or compensation.
Any damages of any kind must be reported within 3 working days of delivery. A photograph may be required in some cases. Refusal to send a photograph will result in your claim being voided. If you use your items within this 3 day period, you are expressing your acceptance of the goods, as they are, and any return request, even if the claim is within the 3 working day period, will not be accepted. By assembling or using the goods, you are stating your approval and acceptance of the goods.
Bespoke furniture – we do not accept returns or cancellations on any bespoke furniture once the work has begun. Please ensure that all details are correct when placing your order and that you are happy with all design decisions.
Non bespoke furniture – can be partially refunded within 7 days of receipt, the cost of delivery and any subsequent collections will be deducted from the total amount paid.
Any collections made regardless of circumstance must be from the same location as to which the good were initially delivery, unless agreed otherwise in writing. Goods must be unused, as delivered and in their original packaging along with the pallet(s) if applicable.