Privacy Policy

Privacy & Cookie Policy

Last updated: January 25th, 2026

This Privacy & Cookie Policy explains how Jollies Commercial Furniture (“we”, “us”, or “our”) collects, uses and protects your personal information when you use our website and services. It also outlines how we use cookies and your rights under data protection laws.

By using our website (https://jolliesfurniture.com), you agree to the collection and use of information in accordance with this policy.

1. Interpretation and Definitions

• Company refers to Five Trees Furniture Limited, trading as Jollies Commercial Furniture.
• Personal Data means any information that relates to an identified or identifiable individual.
• Usage Data means data collected automatically, such as IP address, browser type, and website interaction.
• Cookies are small files stored on your device that help improve site performance and user experience.
• Service refers to the Jollies Furniture website.
• You means the individual accessing or using our Service.

2. Collecting and Using Your Personal Data

We may collect the following personal information:

• Name
• Email address
• Phone number
• Order details
• Delivery address
• Usage Data (IP address, browser version, visit duration, pages visited)

 

We use this data to:

• Fulfil your orders
• Contact you regarding your purchase
• Improve our website and services
• Comply with legal obligations
• Send marketing updates if you have opted in

3. Legal Basis for Processing

We process your personal data on the following bases:

• Your consent
• Performance of a contract (e.g. fulfilling an order)
• Compliance with legal obligations
• Legitimate interest (e.g. website improvement or fraud prevention)

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Make the website function properly
• Enhance security
• Understand usage patterns and improve performance
• Show you relevant content or promotions

 

What are Cookies?

Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and where it needs improvement.

How Do We Use Cookies?

As with most websites, our site uses first-party and third-party cookies. First-party cookies are essential for the basic functioning of the website. Third-party cookies are used primarily for understanding website performance, interaction tracking, advertising, and improving user experience.

We use Complianz as our Consent Management Platform (CMP) to manage cookie preferences and ensure compliance with Google’s Consent Mode v2 requirements. Consent signals are shared with Google to adjust data collection and advertising behaviour based on your preferences. You can change or withdraw your consent at any time via the cookie banner at the bottom of the page.

Types of Cookies We Use

• Necessary Cookies: Allow basic website functions.
• Performance Cookies: Help us analyse how the website is used.
• Functional Cookies: Remember your settings and preferences.
• Advertising Cookies: Help show relevant ads (used only with your consent).

 

Cookie Duration

Cookies may be stored on your device for different durations. Session cookies are deleted when you close your browser, while persistent cookies may remain for up to 12 months unless removed manually. 

Managing Cookie Preferences

You can manage your cookie preferences via the cookie banner or by adjusting your browser settings.

Managing Cookies on Your Browser:

• Chrome: https://support.google.com/accounts/answer/32050
• Safari: https://support.apple.com/en-in/guide/safari/sfri11471/mac
• Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
• Internet Explorer: https://support.microsoft.com/en-us/topic/how-to-delete-cookie-files-in-internet-explorer

 

To opt out of personalised advertising by Google, please visit Google Ad Settings.

We may also use tools like Google Analytics, Google Ads, and Consent Mode (v2) to understand user behaviour and improve advertising relevance. These tools use cookies and may rely on signals derived from users’ consent choices. No personally identifiable information is collected without explicit user consent.

5. Retention of Data

We retain your data only as long as needed to fulfil orders, meet legal obligations, or improve services. Usage Data is retained for a shorter period unless needed for security or operational improvement. You can request access or deletion of your data anytime.

6. Sharing Your Data

We may share your data with:

• Service Providers (e.g. delivery partners, payment processors, hosting platforms)
• Legal Authorities, if required by law
• Our Affiliates, under the same privacy standards
• Business Transfers, if the company merges or is sold
• With Your Consent, for promotional or marketing purposes

 

All third-party providers are required to process your data in accordance with this policy.

7. Security

We use commercially acceptable means to protect your data but cannot guarantee 100% security of information transmitted online.

8. Your Rights

Under UK GDPR, you have the right to:

• Access, correct or delete your data
• Withdraw consent at any time
• Object to or restrict certain processing
• Data portability
• Lodge a complaint with the ICO (Information Commissioner’s Office)

9. Children’s Privacy

Our service is not intended for users under the age of 13, and we do not knowingly collect data from children.

10. Business Transfers

If our business is sold or integrated with another business, your personal data may be disclosed to advisers and the new owners. We will notify you before any such transfer becomes subject to a different privacy policy.

11. Changes to This Policy

We may update this policy from time to time. Changes will be posted here with an updated “Last Updated” date.

12. Contact Us

If you have any questions about this policy:

• Email: info@jolliesfurniture.com
• Phone: 0800 0614818
• Address: Unit 3, 1st Call Business Centre, Stonehouse, Gloucestershire, GL2 7LZ

This document also serves as our Cookie Policy.