Privacy Policy
Privacy Policy
Last updated: [29th September 2026]
Jollies Commercial Furniture respects your privacy and is committed to protecting your personal information. This privacy policy explains how we collect, use, store and share your personal information when you visit our website, contact us or purchase goods from us.
1. Who we are
Five Trees Furniture Limited, trading as Jollies Commercial Furniture, is the controller responsible for your personal information.
Company number: 12668473
Registered office: Cocknells Farm, Moreton Valence, Standish Lane, Gloucestershire, GL2 7LZ
Trading address: Cocknells Farm, Moreton Valence, Standish Lane, Gloucestershire, GL2 7LZ hello@jolliesfurniture.com
Telephone: 0800 061 4818
In this policy, “Jollies”, “we”, “us” and “our” refer to Jollies Commercial Furniture.
2. The information we collect
Depending on how you interact with us, we may collect:
Your name, job title and company name.
Your billing and delivery addresses.
Your telephone number and email address.
Account login and customer account information.
Enquiries, quotation requests and project information.
Order, invoice, delivery, return and payment-status information.
Records of emails, telephone calls and other communications.
Your marketing and communication preferences.
Your IP address, browser, device and general location information.
Information about how you use our website.
Cookie identifiers and information collected through similar technologies.
Payments may be processed by third-party payment providers. We do not normally receive or store your complete card details.
3. How we collect your information
We may collect information directly from you when you:
Place an order or create an online account.
Request a quotation, sample or further information.
Contact us by telephone, email, website form, WhatsApp or social media.
Subscribe to marketing communications.
Enter into a supply or business relationship with us.
Attend an event, exhibition or meeting involving Jollies.
We may also collect information automatically through cookies and similar technologies, or receive information from payment providers, delivery partners, manufacturers, professional advisers and other service providers.
4. How we use your information
We use personal information for the following purposes:
| Purpose | Lawful basis |
|---|---|
| Responding to enquiries and preparing quotations | Our legitimate interests and taking steps before entering into a contract |
| Processing and managing orders | Performance of a contract |
| Taking payment and preventing fraudulent transactions | Performance of a contract, legal obligations and our legitimate interests |
| Arranging delivery, installation or collection | Performance of a contract |
| Providing customer service and handling returns, complaints or warranty enquiries | Performance of a contract, legal obligations and our legitimate interests |
| Managing customer accounts and business relationships | Performance of a contract and our legitimate interests |
| Maintaining accounting, tax and business records | Compliance with legal obligations |
| Operating, maintaining and protecting our website | Our legitimate interests |
| Understanding website use and improving our products and services | Consent where required, and our legitimate interests where permitted |
| Sending relevant marketing communications | Consent or our legitimate interests, where permitted by law |
| Establishing, exercising or defending legal claims | Our legitimate interests and legal obligations |
Where we rely on legitimate interests, we consider whether our use of your information is necessary and balanced against your rights and expectations.
5. Marketing communications
We may contact you about relevant products, services, ranges, offers or business updates where you have consented or where we are otherwise permitted to do so.
You can stop receiving marketing communications at any time by:
Using the unsubscribe link in a marketing email.
Emailing hello@jolliesfurniture.com.
Contacting us on 0800 061 4818
Opting out of marketing will not prevent us from sending essential communications relating to quotations, orders, payments, deliveries or your customer account.
6. Cookies
Our website uses cookies and similar technologies to operate correctly, remember preferences, understand website use and, where you have agreed, support analytics and advertising.
Further information about the cookies we use and how you can manage your preferences is available in our Cookie Policy.
7. Who we share information with
Where necessary, we may share personal information with:
Payment processors and banks.
Delivery companies, couriers and installation teams.
Warehousing and fulfilment providers.
Manufacturers and suppliers involved in fulfilling an order.
Website hosting, ecommerce, IT, email and cloud-service providers.
Customer relationship management and communication providers.
Accountants, insurers, solicitors and other professional advisers.
Analytics and advertising providers where the appropriate consent has been obtained.
Government departments, regulators, law-enforcement agencies or courts where required by law.
A prospective buyer, seller or adviser in connection with a business sale, merger or restructuring.
We require service providers to protect personal information and only use it for the services they provide to us.
We do not sell personal information to third parties.
8. International transfers
Some of our service providers may store or process personal information outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate steps to protect it. These may include transferring information to a country recognised as providing adequate protection or using approved contractual safeguards, such as the UK International Data Transfer Agreement or an approved UK addendum.
You can contact us if you would like further information about the safeguards used for international transfers.
9. How long we retain information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including meeting legal, accounting and reporting requirements.
Our usual retention periods are:
Enquiries and quotations: normally up to two years after the most recent communication, unless an ongoing relationship or legal reason requires longer retention.
Orders, invoices and transaction records: normally six years after the relevant transaction or the end of the business relationship.
Customer accounts: while the account remains active and for an appropriate period after closure.
Customer-service and warranty records: for the applicable warranty period and any additional period required to deal with disputes or legal claims.
Marketing information: until you unsubscribe, object or the information is removed through a regular review.
Cookie and analytics information: for the periods stated in our Cookie Policy.
We may retain information for longer where necessary to comply with the law or establish, exercise or defend a legal claim.
10. How we protect your information
We use appropriate organisational and technical measures to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.
Access to personal information is limited to employees, contractors and service providers who need it for legitimate business purposes.
No internet-based system is completely secure, but we regularly review the measures used to protect the information in our care.
11. Your data-protection rights
Depending on the circumstances, you may have the right to:
Ask for a copy of the personal information we hold about you.
Ask us to correct inaccurate or incomplete information.
Ask us to erase your personal information.
Ask us to restrict how your information is used.
Object to certain uses of your information, including direct marketing.
Receive certain information in a portable format.
Withdraw your consent at any time where we rely on consent.
Ask for human intervention where a decision is made solely by automated means and significantly affects you.
These rights are not absolute and may be subject to legal conditions or exemptions.
To exercise your rights, contact us at hello@jolliesfurniture.com. We may need to request information to confirm your identity before completing your request.
12. Automated decision-making
We do not currently use personal information to make solely automated decisions that produce legal or similarly significant effects.
13. Children’s information
Our website and services are intended for businesses and adults. They are not directed at children, and we do not knowingly collect personal information from anyone under the age of 18.
14. Links to other websites
Our website may contain links to websites operated by other organisations. We are not responsible for the privacy practices of those websites. You should read their privacy policies before providing personal information.
15. Complaints
If you have a concern about how we use your personal information, please contact us first so that we can try to resolve it.
You also have the right to complain to the Information Commissioner’s Office:
Website: www.ico.org.uk
Telephone: 0303 123 1113
16. Changes to this policy
We may update this privacy policy when our services, systems or legal obligations change. The latest version will always be published on this page, together with its revision date.
17. Contact us
Questions about this policy or the way we use personal information can be directed to:
Jollies Commercial FurnitureCocknells Farm, Moreton Valence, Standish Lane, Gloucestershire, GL2 7LZ
Telephone: 0800 061 4818